CASA of New York State reduces complexity with the Content Cloud


Court Appointed Special Advocates of New York State (CASANYS) has been using Box for many years – but it wasn’t until they partnered with a Box Consulting for Good team that they were able to get the most out of the Content Cloud. And the timing of this project couldn't have been better, as the child welfare organization was in a much-needed rebuilding and modernization phase, with the goal of fixing disjointed processes and doing more with less.

For more than four decades, CASANYS has provided substantive advocacy for abused and neglected children in the family courts throughout New York. CASA of New York State provides ongoing development, training, technical assistance and resources to local CASA programs across the state. Currently in New York, there are 15 local CASA programs providing advocacy, support and mentoring services in 30 counties. Over the last few years, these small but mighty organizations amped up their support to their child welfare networks, largely due to increasing their own technical capacity.

The organization consolidated and streamlined technologies into one platform – Box – for critical functions like volunteer recruitment, pre-service training, background checks, raising awareness, and quality assurance is just the beginning of the org’s modernization project. The small CASANYS team realized they were not fully utilizing Box, especially when it came to critical operational functions like processing grants. Team members would email reports, create and reconcile budgets, creating budgets between a line of approvers, often times losing documents or approvals weren’t coming in time.

CASANYS needed more support and expertise to get the most out of Box. Luckily, with Box's pro bono program Box Consulting for Good, the org had quick access to that exact assistance. In this program, nonprofits can leverage in-house expertise to advance their missions and scale their impact through the Box Content Cloud. Throughout the six month project, a group of Boxers met with the CASANYS team weekly to help develop a clear process for managing their state-wide grant process. The employees listened to their needs, presented options, and the organization was able to conceptualize exactly how the new processes would work.

Box helps save time and increase productivity, with all files in one system. This is content that is crucial for foster children to move forward in the courts system so they can get the support they need. The organization also saves time by using Box Relay, Box's workflow solution, to allow notifications to be setup, for fast access for advocates, volunteers and vendors. Finally, the board of directors has also benefitted from the Content Cloud, including improved communication and quicker orientation.

“With the help of the Box Consulting for Good team, we have created a work of art in Box, the new processes set up will be wildly more efficient and stress free” - Jackie Boissonnault, Executive Director, CASANYS

CASANYS is excited to start even more projects within Box with the goal of streamlining even more disparate processes. Modernizing technology has been revolutionary in driving improved and more effective partnership with CASA advocates – and ultimately how they can support children in need.

Outcomes of the Box Consulting for Good project:

  • Enhanced reconciliation process saving hours each month
  • Modernized the state wide grant process across 14 local programs
  • Ease of collaboration across teams - one approval that would take at least 30 clicks now takes one minute
  • Moved volunteer training to Box for ease of access and onboarding

“I learned so much along the way with working with CASANYS. Together, we took multiple highly repetitive, manual processes and simplifying them so that the CASA team’s main focus can be on delivering the impactful and meaningful work that their organization provides.” - Alexandra Kay, Associate Implementation Consultant who worked on the Box Consulting for Good project with the organization.

If you're working at a nonprofit and are curious to learn more about how Box can power your work, or about Box Consulting for Good, please contact us. We'd love to connect with you! And please join our upcoming LinkedIn Live event on December 6th, 2022, at 12 pm PT, featuring The Nature Conservancy. They will discuss an innovative solution built at our recent Hackathon for Good. Save the date for this engaging event!